Terms & conditions

Introduction

Please read these Terms and Conditions carefully before using this website.
By ticking the ‘I accept’ box you agree to be legally bound by these Terms and Conditions.

GENERAL
In these conditions:
“Seller” means John Strand (MK) Ltd.
“Buyer” means the person, firm or company who places an order with the Seller for the manufacture and/or supply of any goods.

Buying online

When the Buyer places an order on the website by selecting a product or service and following the instructions the Buyer is entering into a contract with the Seller.

The Buyer will have an opportunity to check and correct any input errors in the order up until the Buy clicks on the ‘Place order’ button.

After the Buyer has submitted the order the Buyer will receive a payment receipt as an email from the Seller. (Please note that this is an acknowledgment and not an acceptance of the Buyer’s order).

Acceptance of the Buyer’s order and the creation of a legally binding contract between the Seller and the Buyer will only occur when the Seller sends the Buyer a second email which contains details of how the Buyer’s products will be delivered. This shall be referred to as the confirmation email.

The Seller reserves the right to decline all or part of any order for whatsoever reason and should this occur the Seller will contact the buyer with these details.

It is recommended that the Buyer retain all emails relating to the order and contract. The details of the Buyer’s specific contract are kept on file by the Seller.

Pricing

The price the Buyer pays for the order is the price which is displayed on the website. Delivery charges are calculated as part of the checkout process based on delivery postcode the size of the order. The Seller reserves the right to change any services, product prices, product specifications and availability at any time.

The Seller will take payment from the Buyer’s card once payment details have been entered and the ‘Place order’ button has been clicked, subject to card authorisation. In the event that the Seller declines the Buyer’s order, the Seller will give the buyer a full refund if payment has already been taken payment for the products or services.

Security and Privacy

All credit and debit card payments that are made on the Seller’s website are protected by a secure connection. This secure connection ensures that the Buyer’s credit and debit card information is encrypted prior to it being transferred to the bank for authorisation.

It is the Buyer’s responsibility to protect their password from being disclosed to any third party.

The personal information provided by the Buyer will be used to fulfil the order and is taken in accordance with the 1998 Data Protection Act. The Seller may contact the Buyer with products and offers which are considered to be of possible interest to the Buyer. If the Buyer does not wish to receive furture mailing then details can be removed from the database on request by calling +44(0) 208 930 6006 or by e-mail request to enquiry@johnstrand-mk.co.uk. Personal details are not passed on to any third parties.

Cancellation of your order

If the Buyer wishes to cancel an order the Buyer must call the Seller on +44 (0)20 8930 6006, fax us on +44 (0)20 930 6008, notify us by email at enquiry@johnstrand-mk.co.uk or in writing to John Strand (MK) Limited, Interphone House, 12-22 Herga Road, Harrow, HA3 5AS. The buyer will then be entitled to a refund, which will be paid in the same form originally used for the purchase as soon as possible, but in any event within 30 days.

We regret that the Seller is unable to accept cancellation of orders for goods manufactured to customer’s special requirements unless first agreed by the Seller in writing. The Seller does not offer a free returns service and any additional delivery and collection charges must be paid by the Buyer.

Products

The Buyer has the right to cancel an order for products at any time up to seven working days from the day after the date the products are received.

The Buyer must arrange and pay the costs of returning the products to the Seller. The Seller reserves the right to make a charge not exceeding the direct costs of recovering the products in the event that the Buyer does not return the products or they are returned at the Seller’s expense. The Seller may deduct this charge from the refund. The Buyer is under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care to keep them secure and in good condition.

Limitations

Please note that this cancellation policy does have some limitations and does not apply to business customers.

Returns policy and Warranty

If any products are found to be damaged, defective or missing at the time of delivery, the Buyer must notify the Seller within 3 working days from receipt of delivery.

Missing products

If an item is missing from the Buyer’s order the Seller must be notified within seven days of delivery. The Buyer will not incur an extra delivery charge.

Damaged or incorrect products

If the products are damaged in transit or incorrect, the Buyer must notify the Seller within 3 days of delivery. Once the damaged or incorrect goods are received back into the Seller’s warehouse, the Seller will either replace the damaged or incorrect products or refund the price (including delivery costs) to the Buyer. Provided the above conditions are met the Seller will refund the cost of such returns (this applies to the UK only).

Defective Materials and Goods

The Buyer will have the benefit of and be subject to such product guarantees of quality as the Seller may from time to time provide in respect of goods manufactured and/or supplied by the Seller and the Buyer is deemed to have full knowledge of the terms of such guarantees. Copies of the guarantees will be supplied by the Seller on request. The Seller makes no other representations or warranties in relation to the goods other than those contained in the guarantees.

Subject to provisions of such guarantees and to the extent that is permitted by law, the Seller excludes its liability for any loss of damage suffered by the Buyer in connection with the goods or their use.

Alteration to Design and Specification

The Seller reserves the right to alter, modify or improve the design or specification of any goods without notification.

Colour/finishes/materials

Colour/finishes/materials may vary slightly depending upon the material. The Seller cannot guarantee that colours and details in images are accurate representations of the products.

Refunds

All refunds will be credited using the original payment method.

Statutory rights

This returns policy does not affect your statutory rights. Further information about your rights is available from your local authority Trading Standards Department or Citizen Advice bureaus.

Disclaimers

The Seller promises to operate this website with reasonable skill and care and will use reasonable endeavours to correct any faults which become apparent.

The Seller does not make any promises about the availability of the website. In particular the Seller disclaims any liability in connection with any technical problems the Buyer may experience with the website which may result in interruptions to the website, or any bugs or viruses in the website or the server that makes it available.

The Seller does try to ensure that the information on the website is accurate and complete, but sometimes mistakes occur and the Seller therefore will not accept any liability which may arise as a result of any such errors or incomplete information.

The Seller will not be liable for any damage caused by circumstance beyond its reasonable control, including but not limited to acts of God, war, riot, embargoes, acts of civil or military authority, rain, fire, flood, accidents, earthquake(s), strikes or labour shortages, transportation facilities shortages or failures of equipment, or failures of the Internet.

Amendments of the Terms and Conditions

The Seller reserves the right to amend these Terms and Conditions without notice to the Buyer from time to time. Any such amendment shall be effective once the revised terms have been posted on the website.

Export

All the above terms apply to any order to be delivered outside the United Kingdom.

For deliveries outside the UK, The Seller will charge the Buyer the cost of delivery to port.

The Buyer may be liable for local import duties, taxes and/or customs fees, which are charged by their government. The Seller haa no control over these charges and cannot predict what they may be. If in doubt, the Buyer should contact their local customs office.

The Buyer is considered to be the importer of record and must comply with all laws and regulations of the country into which the goods are received.

Company details

John Strand (MK) Limited
Registered office 12-22 Herga Road, Harrow, HA3 5AS
Registered England & Wales No: 3391732
VAT Registration No. GB 701 6037 79